Terms and Conditions

By placing a trade order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these terms, then you should contact Scream Pretty before placing an order with us either by telephone on +44 (0)1753 424160 by email at trade@screampretty.com.

By placing an order via this website you are making an offer to Scream Pretty to purchase the goods detailed in your order upon the terms described in your order.

Once you have placed an order we will send you a confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Lily Charmed Ltd (T/a Scream Pretty) for the sale of our products will only exist once an order has been accepted, processed and dispatched to you.

Once your order has been dispatched, the completion of the contract between Lily Charmed Ltd and yourself takes place. Occasionally We cannot fulfil any obligations due to the following reasons:

  • The product you ordered being unavailable from stock
  • Our inability to obtain authorisation for your payment
  • The identification of a pricing or product description error
  • Customers who fail to reach any order criteria set out in the Terms & Conditions

If there are any problems with your order, you will be contacted by one of our team either by email or by phone.

We reserve the right to reject any offer of purchase by you at any time. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Third Party Selling, Image Use and Acknowledgements

The third party selling of Scream Pretty products is not permitted via Amazon, Etsy, or any other marketplace site.

Approved white cut out and lifestyle model images will be made available for use on trade customers owned websites.

Lifestyle model images cannot be used for Press and public relations including influencer marketing and advertising purposes without the explicit written permission of Scream Pretty. 

If images are used without consent or authorisation for press - we may charge a fee for use of Intellectual property use of up to £10,000 per image

Having obtained permission, if Scream Pretty products/images are promoted in the press then they must be credited to Scream Pretty via your Shop/Business Name.

Scream Pretty reserve the right to amend which products are available for purchase by trade customers without notice

Scream Pretty will not accept any responsibility if defects are not rectified and communicated on receipt of goods.

Whether you are reselling Scream Pretty products online or in a physical store, you hereby agree to acknowledge and reference the brand 'Scream Pretty' as the designer. For the avoidance of doubt Scream Pretty products cannot be sold under any other brand name either explicitly or implicitly.

Minimum Order Values

The minimum order values are required and are available for all destinations on out FAQ page.  For regular customers, you may be able to apply for a lower minimum order value, subject to our discretion.

Geographic Exclusivity and Lapsed customers

Wherever possible we will always alert new trade customers of any other stockists within their locality. In the event that an existing trade customer has not placed an order with us for 9 months, then any geographic exclusivity they may have had will be deemed to have lapsed.

Delivery Charges


For all UK trade orders above £250 ex VAT, there will be no charge for next day UK shipping. For UK orders below this value that are accepted by Lily Charmed Ltd we will charge our standard next day delivery rate of £10.


For all USA orders, we charge $30 for all orders below $600. Orders above this value are shipped for free


For all Norwegian orders we charge 400 NOK for all orders below 8000 NOK. Orders above this value are shipped for free.


All other International shipping costs are charged at £25 for orders below £549 ex VAT (where applicable) and international shipping is FREE for all orders above £550 ex VAT (where applicable).

We Ship DAP so you may be liable for any additional import duties, taxes and charges.

Contract Cancellation

Please note that you are entitled to cancel this contract if you so wish, provided you exercise your right no longer than 12 days after the day on which you receive the products. If you wish to exercise your right to cancel this contract prior to order dispatch, please contact our customer services department on sales@screampretty.com stating your order number and reason for cancellation. If your order has already been dispatched please follow the procedure set out in Returns Policy.

Product Pricing & descriptions

Each product purchased is sold subject to its product description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information, including product descriptions, appearing on this website at a particular time may not always reflect the position at the exact moment you place an order.


Payment for all orders is required at point of order, unless a 30 day credit application has been received and approved. (two references will be required)

All our trade prices are quoted online exclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold;

To be eligible to purchase products on this website and lawfully enter into and form contracts on this website under English law you must:

  • Register by filling out the Scream Pretty online registration form.
  • Be over 18 years of age
  • Stipulate a delivery address. Please note that PO box numbers, hotels and accommodation addresses are not acceptable
  • Possess a valid credit or debit card issued by a bank acceptable to us. We use Paypal Inc to process our orders

By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

All goods shall remain the property of Lily Charmed Ltd until such time as they are paid for. The risk in the goods shall pass to the buyer on delivery but the ownership of goods will remain with Lily Charmed Ltd until full payment has been received from the buyer.

All trade account customers will be added to our Scream Pretty trade mailing list - you may unsubscribe at any time.

Scream Pretty is a Trading name of Lily Charmed Ltd

Terms updated 1st February 2024