F.A.Q.
We have put together a number of frequently asked questions for you, to try and assist you with any queries you may have. If you need further support, please contact trade@screampretty.com
POPULAR QUESTIONS
HOW FAST DO YOU DISPATCH?
We dispatch orders within 1-2 working days. We are FAST!
If you order an item - that is Out of stock (rare but it happens) we shall send your order in 2 drops - in Stock lines, followed automatically (and at no extra Cost) all other items.
WHAT IS YOUR RETURN POLICY?
Please Note: We cannot accept returns for earrings (unless faulty) due to hygiene reasons.
Wrong product sent/faulty goods?
In the rare instance you receive the wrong item or a faulty product, please inform us within 3 working days of receipt. We will send your replacement goods along with a pre-paid returns envelope for you to send the incorrect or faulty goods back.
Returns address:
Scream Pretty - Returns, Unit 28a, Slough Business Park, 94 Farnham Road, Slough, Berkshire, SL1 3FQ.
Unfortunately we cannot be held responsible for any postal losses when returning products however we will always endeavour to resolve any issues as quickly and efficiently as possible.
WHAT ARE YOUR PACKING OPTIONS?
We like to make things easy for our customers - and each customer has a preferred way to receive their jewellery.
Please add your preferred Packing to the Order notes at check out.
Choose From:
- Boxed and Barcoded - Jewellery in Zip Lock degradable bags for hygiene.
- Jewellery in Zip Lock bags - Boxes Separate.
So you don't have to open and remove each item from a box. - No Boxes required
CAN I USE YOUR PRODUCT IMAGES?
If you have a website, and would like to use our images - Please contact trade@screampretty.com and make a request - we will send you a link to images you can use.
DO YOU HAVE ANY BRANDED DISPLAY?
We have designed Some Point of Sale to help you merchandise Scream Pretty in Store.
We are working on more!
The soft grey neck and ring displays used at Trade Shows can be purchased from TJDC
CAN I MAKE CHANGES TO MY ORDER AFTER IT’S BEEN PLACED?
We do everything we can to fulfil orders quickly and unfortunately cannot make updates after an order has been placed.
WHAT HAPPENS IF AN ITEM IS OUT OF STOCK?
If one or two of your ordered lines are out of stock, we automatically send them to you (free of charge) when they come back in!
The rest of your order will be dispatched within 1-2 working days.
OUR JEWELLERY
Is Scream Pretty jewellery nickel free?
Yes. All our jewellery is nickel free.
What is your minimum order?
Our minimum order values are as follows: (all prices exclude any local tax that may be payable)
- UK - £250
- Europe - €250
- USA - $300
- Norway 5300 NOK
Who designs the jewellery?
The majority of our jewellery is designed by the company’s founder, Lucy Lee and her sister Jessica Pearce. Some individual pieces are curated from our trusted suppliers because they are gorgeous and compliment the character of the rest of the Scream Pretty range!
What is Scream Pretty jewellery made from?
All Scream Pretty earrings are made from sterling silver, and plated with either rhodium, silver or gold.
Necklaces, bracelets and rings can be made from silver or brass, and plated with rhodium or gold. Each product page will specify what a product is made from.
Where does the jewellery come from?
We design our jewellery collections in the UK and work with craftspeople in Thailand, Bali and India to bring our designs to life! We work very closely with the designers at each of our suppliers, and visit them once a year to manage the the NPD process and quality assurance. We ensure that all our suppliers trade in line with our ethics policy (below).
Why do some gemstones not look exactly like the photo?
We often use natural gemstones, which are formed over thousands of years. The colour varies from stone to stone. We try to match the colour as best as possible, but variations will occur.
What tarnishes silver?
Silver is tarnished by sulphur-containing materials, particularly hydrogen sulphide (H2S). The most common tarnish-causing elements are wool, felt, food (eggs, onions, and mayonnaise), fossil fuels, rubber bands, latex gloves, carpet padding, and certain paints. Tarnishing is accelerated in a humid environment. Body oils and moisturisers can also cause tarnishing, so remove your silver jewellery before you bathe.
Clean your jewellery once you see a soft yellow colour on your silver (the start of tarnishing). If you leave your jewellery until it is black, you may need a professional clean.
OUR ETHICAL POLICY
What is your ethical policy?
We know you care about where your jewellery comes from, and that good business practice is what you expect of us. We’re proud to say that we’re uncompromising in our commitment to nurturing long-term relationships with suppliers who treat their workers fairly. It’s the company-wide mission to work alongside our global supply chain in safeguarding and improving the working conditions and rights of the workers in the workshops that supply our products. We’ve therefore adopted the Ethical Trading Initiative (ETI) base code, which states the following key principles:
- Employment is freely chosen.
- Freedom of association and the right to collective bargaining are respected.
- Working conditions are safe and hygienic.
- Child labour shall not be used.
- Living wages are paid.
- Working hours are not excessive.
- No discrimination is practised.
- Regular employment is provided.
- No harsh or inhumane treatment is allowed.
We’ll continue to work with our suppliers and strive to meet the provisions set out by the ETI, so you can always wear your Scream Pretty designs with confidence.